Our aim is to achieve a fair resolution of any complaints about participating dentists’ services.
We will contact you if your patient approaches us for assistance with a complaint about the care or service you provide.
We expect patients to raise their concerns with you before they approach us so that you can have an opportunity to put right any concerns or issues.
In most cases this happens, but in some circumstances this may not be practical, in which case we will contact you.
If you would like our assistance in dealing with a complaint from a patient, please email us at email@example.com. It is very helpful to have the patient’s date of birth and the patient’s consent to share information about the complaint with us. Alternatively, you can telephone us on 087 354 5842 and we will return your call as soon as possible.
To find out what the DCRS does and does not cover, view the memorandum of service for dentists here.