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The Dental Complaints Resolution Service assists dental patients and participating dentists to resolve complaints about dental services.

We are an independent service provided by the Irish Dental Association.
Our aim is to resolve complaints fairly, efficiently, transparently and quickly by working with the patient and dentist involved.

To seek our help with a dental complaint
Telephone 094-902-5105 during office hours: (Monday to Friday 9.00am – 5.00pm)
or fill in the form on this website.

For patients

Any patient wishing to make a complaint should, in the first instance, raise the issue with the nominated person in the dental practice.

If you are not satisfied with the response you receive, then contact the Dental Complaints Resolution Service.
To find out how to do this, see above or click here
click here

For dentists

If you have received a complaint about any aspect of your treatment or service, contact the Dental Complaints Resolution Service here.

Only patients of dentists that are members of the Irish Dental Association or of those dentists who have specifically signed up to participate in the Dental Complaints Resolution Service, may use this procedure.

Facilitator

Michael Kilcoyne is the Facilitator of the Dental Complaints Resolution Service.
He is a former trade union official, a local councillor and is an experienced
and skilled mediator.

Clinical Adviser

Dr Maurice Fitzgerald provides independent advice on clinical matters to the Service.
Dr Fitzgerald graduated in dentistry in 1989, holds postgraduate qualifications, and practices with Cleary Fitzgerald in Sligo.