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The Dental Complaints Resolution Service assists dental patients and participating dentists to resolve complaints about dental services.

We are an independent service provided by the Irish Dental Association.
Our aim is to resolve complaints fairly, efficiently, transparently and quickly by working with the patient and dentist involved.

To seek our help with a dental complaint email the Facilitator, Mary Culliton, at mary@dentalcomplaints.ie. Alternatively you can fill in the form on this website. If you wish to proceed with a complaint, a written account will be needed either by email or through the website form, so these methods are better in the first instance. However, if you prefer, you may call Mary on 086 815 7393. If she cannot take your call, she will return it at the earliest opportunity.

For patients

Any patient wishing to make a complaint should, in the first instance, raise the issue with the nominated person in the dental practice.

If you are not satisfied with the response you receive, then contact the Dental Complaints Resolution Service.
To find out how to do this, see above or click here
click here

For dentists

If you have received a complaint about any aspect of your treatment or service, contact the Dental Complaints Resolution Service here.

Only patients of dentists that are members of the Irish Dental Association or of those dentists who have specifically signed up to participate in the Dental Complaints Resolution Service, may use this procedure.

Facilitator

Mary Culliton is the Facilitator of the Dental Complaints Resolution Service.
She is an independent healthcare consultant and a certified mediator with  specialist experience of the management of complaints.

Clinical Adviser

Dr Maurice Fitzgerald provides independent advice on clinical matters to the Service.
Dr Fitzgerald graduated in dentistry in 1989, holds postgraduate qualifications, and practices with Cleary Fitzgerald in Sligo.