If you need to raise a complaint with your dentist, but are not sure how to do this, telephone them. Explain your concerns and let them know that you would like them to deal with your complaint. You can also ask for a copy of their complaints procedure. Alternatively, just write a simple letter explaining your complaint.

Follow this general format:

• give your own details (name, address, date of complaint);
• state the dentist’s name and address;
• set out the details of your complaint and say how you want this complaint resolved; and,
• state any other relevant details.