What we cannot deal with
The Dental Complaints Resolution Service was launched in early 2012, and so is not able to accept complaints that arose before January 1, 2012.
Before sending us your complaint you should know that there are some other things that we cannot look at.
We can’t look at complaints about treatment provided by any dental professional other than a dentist who is a part of the Dental Complaints Resolution Service. We also can’t look at staff matters – such as recruitment, pay and discipline – or at commercial or contractual issues.
In some cases, there may be a more appropriate organisation to deal with your complaint. For example, for some complaints the only or best way for you to get the remedy you want may be by going to court.
For complaints about the competence, conduct or behaviour of a dentist that raise questions of patient safety, we may decide to recommend to you that you approach the Dental Council of Ireland. We cannot accept complaints on dental work outside the Republic of Ireland.
We recommend you call us on 094 902 5105 to check that we can help, and for advice on filling in your complaint form.