Our aim is to achieve a fair resolution of any complaints about participating dentists’ services.

We will contact you if your patient approaches us for assistance with a complaint about the care or service you provide.

We expect patients to raise their concerns with you before they approach us so that you can have an opportunity to put right any concerns or issues.

In most cases this happens, but in some circumstances this may not be practical, in which case we will contact you.

If you would like our assistance in dealing with a complaint from a patient, please telephone us on 094 902 5105 during office hours, or email us at: